FAQs

1. What is BigCommerce that appears in the URL on my checkout page? 

BigCommerce is the web hosting company we use for our website and checkout services. Since BigCommerce provides our Secure Sockets Layer (SSL) which is the security that protects your credit card information, their name must be displayed in the URL. Rest assured, all information entered during checkout is encrypted and secure. You will see the URL change from http to https and the green padlock appears, signifying a secure connection.

2. Are your snaps compatible with my Ginger Snaps products? 

Yes. Many happy customers have purchased our snaps to go with their Ginger Snaps. If you are uncertain, check the "knob size and hole size" for your particular piece of jewelry. 

3. Where do your products ship from? 

All our products are shipped from our home in Mentor OH, usually on the same day the order is placed.

4. Why does your mailing address say Willoughby, OH?

We have a UPS mailbox since our business is in our home. A UPS mailbox is similar to a USPS P.O. Box but can accept all types of mail, including packages.